• serviced apartments
 

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHAT STAR RATING IS YOUR PROPERTY?

Ballantyne at Mosman Serviced Apartments is a 4 star rated property.


WHAT IS INCLUDED IN THE PRICE?

Furnishing and appliances, Weekly Housekeeping, Utilities such as gas and electricity, FREE high speed NBN wireless internet, Complimentary Toiletries, Complimentary Teas and Coffee. Your apartment is fully self-contained and includes linen, towels, hair dryer, fully equipped laundry and a fully equipped kitchen with a fridge, microwave, electric oven, cooktop and dishwasher.


HOW MANY PEOPLE CAN BE ACCOMMODATED IN EACH APARTMENT?

One Bedroom Apartment: Single, Couple or 4 people  (Separate bedroom with Queen sized bed + Double fold out sofa bed in living area)

Studio Apartments: Single or Couple (Double bed)


CAN WE REQUEST BEDDING CONFIGURATION OR ADD A FOLD OUT BED?

Yes - There is a double fold out sofa bed in the One Bedroom Apartments ($40. per person per night)

A Port-a-cot is also available ($30. per night)


IS CAR PARKING AVAILABLE?

Secured and undercover garage car parking is available - on a first come first served basis.

There is plenty of FREE off street parking.


DO YOUR APARTMENTS HAVE WI-FI INTERNET ACCESS?

All our apartments are connected to NBN high-speed free Wi-Fi access.

Unlimited data usage and no restriction on number of devices.


ARE THERE ANY BREAKFAST PLACES NEARBY?

Our favourite local for breakfast is Counting Sheep Corner.

Address: 58 Avenue Road, Mosman, 8065 9150. Open: Mon-Sun, 7am-5pm.

NEW TO MOSMAN

Heirloom Specialty Coffee

Address: 81 Avenue Road, Mosman, Mon-Sun, 6.30am-3.30pm

We love to support our wider community.


HOW DO I BOOK AN APARTMENT?

Book online for the best available rates. Alternatively call us on 0404 288820


IS A DEPOSIT REQUIRED?

No a deposit is not required but credit card details will be required to confirm the booking.


HOW DO I PAY FOR MY BOOKING?

We accept the following credit cards: VISA plus 2.2% Bank transaction fee and MasterCard 2.3% Bank transaction fee.

AMEX is accepted with a 1.8% Bank transaction fee applies.

Payment is processed within 14 days prior to your arrival.

Payment by direct debit is also available.


IS A CREDIT CARD REQUIRED?

Yes – a credit card is used to confirm your booking and must be presented on check-in.


IS A SECURITY BOND REQUIRED?

No - we do not require a security bond.


WHAT IS THE CANCELLATION POLICY?

A 100% cancellation fee applies for cancellations within 14 days of check in. 

For bookings between 18 December - 18 January: 100% Cancellation Fee applies for Bookings Cancelled within 30 days of the Check-in-Date.

In the event that a guest wishes to check out early a 100% cancellation fee applies.

The cancellation fee may be waived in the event that the apartment can be re-let.


WHAT IS THE CHECK-IN AND CHECK-OUT TIME?

Check-out time is 10am.

Check-in time is 2pm.

Early check-in and late check-out requests are subject to availability and a charge of $80. will apply.


CAN I HAVE A PARTY?

We are happy for our guests to enjoy visitors and entertain family and friends.

With a maximum of 10 people per room.

We respect our neighbors and fellow guests.

Please note that this property has a strict 'No Party Policy'.

Failure to comply with property policies will result in a penalty fee of $1000 minimum.


ARE THERE ANY TOURIST ATTRACTIONS NEAR BALLANTYNE SERVICED APARTMENTS?

We are situated close to many tourist attractions, Taronga Zoo, Balmoral Beach, Sydney CBD,

Opera House and Harbour Bridge are all within 10 minutes from Ballantyne Serviced Apartments.


WHERE CAN I FIND GOOD RESTAURANTS NEARBY?

It is just a short walk up to Military Road where you will find many cafes and restaurants.

The Boathouse at Balmoral Beach is another local favourite.

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PRIVACY POLICY

Ballantyne at Mosman is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.ballantyne.net.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ballantyne at Mosman will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Ballantyne At Mosman

1 Ballantyne StreetMosman NSW 2088, Australia

bookings@ballantyne.net.au

0404 288820

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Terms and conditions of use

  1. Introduction

1.1    These terms and conditions shall govern your use of our website.

1.2    By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3    If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

1.4    You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

1.5    Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy and cookies policy].

  1. Credit

2.1    This document was created using a template from SEQ Legal (http://www.seqlegal.com).

You must retain the above credit. Use of this document without the credit is an infringement of copyright. However, you can purchase from us an equivalent document that does not include the credit.

  1. Copyright notice

3.1    Copyright (c) 2022RBTAccomodation Pty Ltd.

3.2    Subject to the express provisions of these terms and conditions:

(a)    we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)    all the copyright and other intellectual property rights in our website and the material on our website are reserved.

  1. Licence to use website

4.1    You may:

(a)    view pages from our website in a web browser;

(b)    download pages from our website for caching in a web browser;

(c)    print pages from our website;

(d)    [stream audio and video files from our website]; and

(e)    [use [our website services] by means of a web browser],

        subject to the other provisions of these terms and conditions.

4.2    Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

4.3    You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.

4.4    Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

4.5    Unless you own or control the relevant rights in the material, you must not:

(a)    republish material from our website (including republication on another website);

(b)    sell, rent or sub-license material from our website;

(c)    show any material from our website in public;

(d)    exploit material from our website for a commercial purpose; or

(e)    redistribute material from our website.

4.6    Notwithstanding Section 4.5, you may redistribute [our newsletter] in [print and electronic form] to [any person].

4.7    We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

  1. Acceptable use

5.1    You must not:

(a)    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b)    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d)    [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

(e)    [access or otherwise interact with our website using any robot, spider or other automated means[, except for the purpose of [search engine indexing]]];

(f)    [violate the directives set out in the robots.txt file for our website]; or

(g)    [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)].

[additional list items]

5.2    You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.3    You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].

  1. Registration and accounts

6.1    To be eligible for [an account] on our website under this Section 6, you must [be resident or situated in the United Kingdom].

6.2    You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].

6.3    You must not allow any other person to use your account to access the website.

6.4    You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.5    You must not use any other person's account to access the website[, unless you have that person's express permission to do so].

  1. User login details

7.1    If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].

7.2    Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3    You must keep your password confidential.

7.4    You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5    You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

  1. Cancellation and suspension of account

8.1    We may:

(a)    [suspend your account];

(b)    [cancel your account]; and/or

(c)    [edit your account details],

        at any time in our sole discretion without notice or explanation.

8.2    You may cancel your account on our website [using your account control panel on the website].

  1. Your content: licence

9.1    In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].

9.2    You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].

9.3    You grant to us the right to sub-license the rights licensed under Section 9.2.

9.4    You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

9.5    You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

9.6    You may edit your content to the extent permitted using the editing functionality made available on our website.

9.7    Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

  1. Your content: rules

10.1  You warrant and represent that your content will comply with these terms and conditions.

10.2  Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

10.3  Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a)    be libellous or maliciously false;

(b)    be obscene or indecent;

(c)    infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d)    infringe any right of confidence, right of privacy or right under data protection legislation;

(e)    constitute negligent advice or contain any negligent statement;

(f)    constitute an incitement to commit a crime[, instructions for the commission of a crime or the promotion of criminal activity];

(g)    be in contempt of any court, or in breach of any court order;

(h)    be in breach of racial or religious hatred or discrimination legislation;

(i)     be blasphemous;

(j)    be in breach of official secrets legislation;

(k)    be in breach of any contractual obligation owed to any person;

(l)     [depict violence[ in an explicit, graphic or gratuitous manner]];

(m)   [be pornographic[, lewd, suggestive or sexually explicit]];

(n)    [be untrue, false, inaccurate or misleading];

(o)    [consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage];

(p)    [constitute spam];

(q)    [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or

(r)    [cause annoyance, inconvenience or needless anxiety to any person].

[additional list items]

  1. Limited warranties

11.1  We do not warrant or represent:

(a)    the completeness or accuracy of the information published on our website;

(b)    that the material on the website is up to date; or

(c)    that the website or any service on the website will remain available.

11.2  We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

11.3  To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

  1. Limitations and exclusions of liability

12.1  Nothing in these terms and conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law.

12.2  The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

(a)    are subject to Section 12.1; and

(b)    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

12.3  To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

12.4  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

12.5  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

12.6  We will not be liable to you in respect of any loss or corruption of any data, database or software.

12.7  We will not be liable to you in respect of any special, indirect or consequential loss or damage.

12.8  You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

  1. Breaches of these terms and conditions

13.1  Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)    send you one or more formal warnings;

(b)    temporarily suspend your access to our website;

(c)    permanently prohibit you from accessing our website;

(d)    [block computers using your IP address from accessing our website];

(e)    [contact any or all of your internet service providers and request that they block your access to our website];

(f)    commence legal action against you, whether for breach of contract or otherwise; and/or

(g)    [suspend or delete your account on our website].

[additional list items]

13.2  Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation [creating and/or using a different account])].

  1. Variation

14.1  We may revise these terms and conditions from time to time.

14.2  [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]

14.3  If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

  1. Assignment

15.1  You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

15.2  You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

  1. Severability

16.1  If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

16.2  If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  1. Third party rights

17.1  A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

17.2  The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

  1. Entire agreement

18.1  Subject to Section 12.1, these terms and conditions[, together with [our privacy and cookies policy],] shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

  1. Law and jurisdiction

19.1  These terms and conditions shall be governed by and construed in accordance with [Australian law].

19.2  Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of [Australia].

  1. Our details

21.1  This website is owned and operated by Ballantyne at Mosman.

21.2  We are registered in [Australia] under registration number [93659072090], and our registered office is at [601 Victoria Rd, Ermington 2115].

21.3  Our principal place of business is at [601 Victoria Rd, Ermington 2115].

21.4  You can contact us:

(a)    [by post, using the postal address [given above]];

(b)    [using our website contact form];

(c)    [by telephone, on [the contact number published on our website from time to time]]; or

(d)    [by email, using [the email address published on our website from time to time]].

LOCATION

Based in the heart of Mosman on Sydney's Lower North Shore, Ballantyne Serviced Apartments are located in one of Sydney's most stunning and convenient locations. It is a quick and easy stroll to Mosman shops, bus stops, restaurants, boutiques, pubs and the ferry wharf.

EXPLORE;

Taronga Zoo - 2.6kms

Balmoral Beach - 1.8kms

Sydney Opera House  - 7kms

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TESTIMONIALS

"Great little unit, esp love the air con. Looking forward to getting the ferry into the city tomorrow. Will def stay here again, so convenient."

Kikki, Port Stephens - February 2020

"Was in Ballantyne at Mosman over New Year. Good location, walking distance to see the fireworks in the distance. Good ferry connection to the CBD"

Kristian, Sweden - January 2020

"Great location in the middle of the leafy north shore suburb of Mosman, nearby to shops and cafes. You can pick up most of the groceries and things you need from the nearby convenience stores and deli.
The apartment was well-appointed and comfortable. There is parking on-site, for 3 cars. When parking isn't available in the carport, you can park on the street for free.
We traveled with a baby and they provided a nice baby cot and a baby bath."

Katherine, Hong Kong - December 2019

"This accommodation and location was absolutely perfect for us. The apartments are well equipped and we were really comfortable during our stay. It was so nice that our whole family could book them out for our daughters wedding."

Judith, Melbourne - September 2019

"The property was beautifully maintained. Staff were lovely to deal with."

Theo, Mudgee - August 2019

"Great location. Modern facilities right near a couple of cafes newsagents and quiet."

Jonathon, Western Australia - February 2019

Read more

What's On?

Australian Museum - Learn More About Tyrannosaurs & Their Relatives with the Australian Museum Exhibition

* Visit the Art Gallery NSW - ARTEXPRESS 2021 features a selection of outstanding student artworks developed for the art-making component of the HSC examination in Visual Arts in 2020

* Take one of the many scenic Walks around Sydney

* Visit the The Public Dining Room - On Balmoral Beach seasonal menu and Australian produce

* Walk from Bradleys Head to Chowder Bay - Enjoy a take away coffee and a snack from East Coast Lounge & Lifestyle 

* Bathers Pavilion on Balmoral Beach...Elegant fine dining in the 'Pavilion' restaurant, Relaxed all day dining in the 'Bistro' or Gourmet picnic hampers, coffee and much more to-go from the 'Kiosk'.

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