FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHAT STAR RATING IS YOUR PROPERTY?

Ballantyne at Mosman Serviced Apartments is a 4 star rated property.

---

WHAT IS INCLUDED IN THE PRICE?

Furnishing and appliances, Weekly Housekeeping, Utilities such as gas and electricity, FREE high speed NBN wireless internet, Complimentary Toiletries, Complimentary Teas and Coffee. Your apartment is fully self-contained and includes linen, towels, hair dryer, fully equipped laundry and a fully equipped kitchen with a fridge, microwave, electric oven, cooktop and dishwasher.

---

HOW MANY PEOPLE CAN BE ACCOMMODATED IN EACH APARTMENT?

One Bedroom Apartment: Single, Couple or 4 people  (Separate bedroom with Queen sized bed + Double fold out sofa bed in living area)

Studio Apartments: Single or Couple (Double bed)

---

CAN WE REQUEST BEDDING CONFIGURATION OR ADD A FOLD OUT BED?

Yes - There is a double fold out sofa bed in the One Bedroom Apartments ($40. per person per night)

A Port-a-cot is also available ($30. per night)

---

IS CAR PARKING AVAILABLE?

Secured and undercover garage car parking is available - on a first come first served basis.

There is plenty of FREE off street parking.

---

DO YOUR APARTMENTS HAVE WI-FI INTERNET ACCESS?

All our apartments are connected to NBN high-speed free Wi-Fi access.

Unlimited data usage and no restriction on number of devices.

---

ARE THERE ANY BREAKFAST PLACES NEARBY?

Our favourite local for breakfast is Counting Sheep Corner.

Address: 58 Avenue Road, Mosman, 8065 9150. Open: Mon-Sun, 7am-5pm.

NEW TO MOSMAN

Heirloom Specialty Coffee

Address: 81 Avenue Road, Mosman, Mon-Sun, 6.30am-3.30pm

We love to support our wider community.

---

HOW DO I BOOK AN APARTMENT?

Book online for the best available rates. Alternatively call us on 1300 136 299

---

IS A DEPOSIT REQUIRED?

No a deposit is not required but credit card details will be required to confirm the booking.

---

HOW DO I PAY FOR MY BOOKING?

We accept the following credit cards: VISA plus 2.2% Bank transaction fee and MasterCard 2.3% Bank transaction fee.

AMEX is accepted with a 1.8% Bank transaction fee applies.

Payment is processed within 7 days prior to your arrival.

Payment by direct debit is also available.

---

IS A CREDIT CARD REQUIRED?

Yes – a credit card is used to confirm your booking and must be presented on check-in.

---

IS A SECURITY BOND REQUIRED?

No - we do not require a security bond.

---

WHAT IS THE CANCELLATION POLICY?

A 100% cancellation fee applies for cancellations within 30 days of check in. 

For bookings between 18 December - 18 January: 100% Cancellation Fee applies for Bookings Cancelled within 60 days of the Check-in-Date.

In the event that a guest wishes to check out early a 100% cancellation fee applies.

The cancellation fee may be waived in the event that the apartment can be re-let.

---

WHAT IS THE CHECK-IN AND CHECK-OUT TIME?

Check-out time is 10am.

Check-in time is 2pm.

Early check-in and late check-out requests are subject to availability and a charge of $80. will apply.

---

CAN I HAVE A PARTY?

We are happy for our guests to enjoy visitors and entertain family and friends.

With a maximum of 10 people per room.

We respect our neighbors and fellow guests.

Please note that this property has a strict 'No Party Policy'.

Failure to comply with property policies will result in a penalty fee of $1000 minimum.

---

ARE THERE ANY TOURIST ATTRACTIONS NEAR BALLANTYNE SERVICED APARTMENTS?

We are situated close to many tourist attractions, Taronga Zoo, Balmoral Beach, Sydney CBD,

Opera House and Harbour Bridge are all within 10 minutes from Ballantyne Serviced Apartments.

---

WHERE CAN I FIND GOOD RESTAURANTS NEARBY?

It is just a short walk up to Military Road where you will find many cafes and restaurants.

The Boathouse at Balmoral Beach is another local favourite.